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bazal
Contributor
100 Views
Message 1 of 4

broadband fault

reported a broadband fault 31/07/2019 and recieved a number :- VOL013 but unable to find it in track a fault ?.can any body advise where to look to find out what is going on

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: broadband fault

did you go to BT help and then use fault tracker

is it a broadband fault or a phone fault?  do you have a dial tone from the test socket?  if not then it's a phone fault not broadband



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bazal
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Message 3 of 4

Re: broadband fault

yes I did but only showed other problems that have been solved but not this one at all

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: broadband fault

for your security delete fault ref as public forum



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