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Aspiring Contributor
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Message 1 of 7

bt hub keeps restarting its self

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i have a bt hub 6 my hub stays on for a few hours then shuts down and restarts its self cant get hold of bt to get another one send out as theres a fault on this one now 

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Aspiring Contributor
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Message 2 of 7

BT Hub 6 keeps restarting its self

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Log into your BT account on the website and Log a Fault (in the link from the Footer of the website).

I'd the same problem.  You'll find it'll probably NOT be the hub's fault but the card at your local Exchange.  Get a BT Openreach engineer to check your line and card at the exchange first.

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Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: BT Hub 6 keeps restarting its self

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Before you phone 151 can you try factory reset by pressing the recessed button on back and holding 20/30secs until lights flash

remember to turn off smart setup



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Aspiring Contributor
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Message 4 of 7

Re: BT Hub 6 keeps restarting its self

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ive done all that and it still does it 

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Aspiring Contributor
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Message 5 of 7

Re: BT Hub 6 keeps restarting its self

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should i request a new hub 

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: BT Hub 6 keeps restarting its self

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You didn't post if you checked it is not line noise causing your line to drop connection

dial 17070 option 2 should be silent and best with corded phone

if no noise then phone 150 and see if you can get replacement hub. Should be free if you are still in fixed term contract



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Aspiring Contributor
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Message 7 of 7

Re: BT Hub 6 keeps restarting its self

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grat thank you 

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