Ok - so my optimism was premature and short lived.
Whilst the connection is much more stable I have been having drop outs and disconnections - less frequent but still happening.
Right now I see a return of the product as my only option - I really do not want to do this!
I've gone 24 hours with no drop outs, my fingers are crossed that it stays that way. One more time and I'm giving up
Just wanted to update the solution I used... it appears that I missed a step in the router setup. I never enabled the ping/ICMP... now I am not sure why I even had to but it seems to have helped. Fingers crossed.
Hi, can you advise on how to do this and if this has solved your issues? I got the BT whole home a couple of days ago and this is driving me mad with lots of complaints from my family!!
Thanks in advance!
PS my Virgin Media Hub 3 is in router mode
I have been OK for a week now. Its worth keeping on at their support team, they are at least responsive.
May sound like a silly question, but is this just happening with the premium discs? Is it worth just downgrading to the normal ones to get around this? I've had this installed since Saturday and probably have been thrown off around 12 times already (currently using my mobile hotspot!!)
I have Whole Home not premium so cant help I'm afraid
Hi @Ab29, I'm sorry to see you're experiencing issues with your Whole home wifi premium discs. I'd recommend you get in touch with the helpdesk for assistance with this. They can be contacted on 0808 100 6116 Monday to Friday 9.00am to 5.30pm. Saturday 9.00am to 2.00pm Or by email: email@example.com