cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sleepysurvivor
Beginner
446 Views
Message 1 of 10

can't download wifi extender 1200 update

Go to solution

https://www.bt.com/help/user-guides/broadband-and-wi-fi-devices/wi-fi-and-home-networking/wi-fi-exte...

version 1.4.0

says "disc image file is corrupted."  

currently out of date.

0 Ratings
Reply
9 REPLIES 9
JohnC2
Moderator
Moderator
427 Views
Message 2 of 10

Re: can't download wifi extender 1200 update

Go to solution

Hi @Sleepysurvivor, welcome to the forum, and thanks for highlighting this. I'll get this reported so that the information is updated.

cheers

John

0 Ratings
Reply
JohnC2
Moderator
Moderator
407 Views
Message 3 of 10

Re: can't download wifi extender 1200 update

Go to solution

Hi @Sleepysurvivor This kind of issue usually happens when trying to download firmware on the wrong product. Please would you check and confirm that you have the Wifi extender 1200 as per the product label and let me know. 

cheers

John

0 Ratings
Reply
Sleepysurvivor
Beginner
400 Views
Message 4 of 10

Re: can't download wifi extender 1200 update

Go to solution

"11ac Dual-Band Wi-Fi Extender 1200", per the label on the back of the extender itself.

0 Ratings
Reply
RobbieMac
Moderator
Moderator
392 Views
Message 5 of 10

Re: can't download wifi extender 1200 update

Go to solution

@Sleepysurvivor wrote:

"11ac Dual-Band Wi-Fi Extender 1200", per the label on the back of the extender itself.


Hi @Sleepysurvivor 

Thanks for posting back confirming that.  Have a look at the >> user guide << where you'll get the number for product support who'll be able to give you a hand with this.

Cheers,

Robbie

0 Ratings
Reply
Darren_B
BT Devices Expert
BT Devices Expert
386 Views
Message 6 of 10

Re: can't download wifi extender 1200 update

Go to solution

Hi Sleepysurvivor,

 

Could you try downloading the file again from the BT.com website.  Sometimes a file can get corrupted during download.

For info, the file size should show in your file explorer as 4,326KB 

Could you also confirm what version of FW is already on your AC1200?

Many Thanks

Darren_B

0 Ratings
Reply
Sleepysurvivor
Beginner
375 Views
Message 7 of 10

Re: can't download wifi extender 1200 update

Go to solution

same file size, 4326kb.

currently on V1.2.0.

0 Ratings
Reply
Sleepysurvivor
Beginner
359 Views
Message 8 of 10

Re: can't download wifi extender 1200 update

Go to solution

still says "disc image file is corrupted."

0 Ratings
Reply
MurrayB
BT Devices Expert
BT Devices Expert
342 Views
Message 9 of 10

Re: can't download wifi extender 1200 update

Go to solution

Hi Sleepysurvivor,

Can you please confirm that you are attempting to install the update via the Extender's web interface as described in the User Guide, rather than by just double-clicking on the file itself?

0 Ratings
Reply
Sleepysurvivor
Beginner
304 Views
Message 10 of 10

Re: can't download wifi extender 1200 update

Go to solution

Sorted it.

Like you were suggesting, I logged into the extender and there is an option to browse my files and select the update

from my downloads. 

Thanks for the help.

0 Ratings
Reply