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Newbie
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Message 1 of 5

smart control log in problem for baby monitor

hi i just purchased the bt smart baby monitor 5 inch. and when i log into the app and try connect to my camera it logs me out of the app again. what do i need to do to fix this?

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Moderator
Moderator
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Message 2 of 5

Re: smart control log in problem for baby monitor

Hi @fitzykev,

Welcome to the Community and thank you for posting. Can you try uninstalling the App again?

When you reinstall, please allow all the permissions and make sure that Blue Tooth has been enabled.

You'll need to run through the setup process as per the User guide

If that doesn't work you can contact the product helpdesk using the email address btvideobaby@bt.com

I hope that helps.

PaddyB

 

 

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Newbie
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Message 3 of 5

Re: smart control log in problem for baby monitor

hi paddy. there is no mention of bluetooth in the instructions. there is already a connection established bu as soon as it trys to connect the app logs out

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Message 4 of 5

Re: smart control log in problem for baby monitor

Hi @fitzykev,

Thanks for posting back.

Sorry for the problems you're having with the Baby Monitor.  You can email the support team using the address Paddy posted above.  Alternatively you can get in touch with product support by calling 0808 100 6554.

Cheers,

Robbie

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Newbie
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Message 5 of 5

Re: smart control log in problem for baby monitor

support closed at 2pm today. i need to get this monitor going 

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