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bobone
Beginner

on ‎11-07-2026 15h06

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Message 1 of 3

smart hub 2

I was told by a Bt door knocker that my smart hub 2 is out of date and i should be due a upgrade , but i cant get through to bt ,does anyone know if this is true  TIA 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎11-07-2026 15h18

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Message 2 of 3

Re: smart hub 2

the smart hub 2 works perfectly well with any package sold by BT  there is a new SH3 but normally only given to new customers and customers upgrading and is not an automatic issue when you renew your broadband package

https://community.bt.com/t5/BT-Devices/Meet-our-next-generation-Smart-Hub-3/m-p/2460307#M34551



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gg30340
Distinguished Sage
Distinguished Sage

on ‎11-07-2026 15h58

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Message 3 of 3

Re: smart hub 2

The door knocker obviously doesn't know what he was talking about and was trying to upsell you a more expensive package by telling you rubbish about needing it upgraded.

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