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spud01
Beginner
2,721 Views
Message 1 of 11

unable to update home spot 500

hello

i have a wifi 500 homespot,and i cant update the firmware with the latest update 2.6.2. have tried several attempts, but i keep ending up with the same screen,see below. I have left this screen like this for as long as 30mins and it doesn't do anything.Some advice on how to update my homespot would be helpful from anybody, or is the file corrupt,please help!!!!

 

spud01

 

 

 

Screenshot (3).png

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10 REPLIES 10
john46
Distinguished Sage
2,715 Views
Message 2 of 11

Re: unable to update home spot 500

I have seen this before but there appears at this time to be no real cure for the problem
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Ectophile
Distinguished Guru
2,707 Views
Message 3 of 11

Re: unable to update home spot 500

I've never managed to get the update to work either.

 

The Hotspot seems to be working fine on the current software 2.3.0 (it's a very early one), so I've given up trying.

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Oxlade1
Aspiring Expert
2,626 Views
Message 4 of 11

Re: unable to update home spot 500

Hi,

 

Have you checked the firmware version after getting stuck at this screen?

 

It may be that the IP address changes after upgrading so it cannot refresh your page.

 

 

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jac_95
Guru
Guru
2,621 Views
Message 5 of 11

Re: unable to update home spot 500

I'm just trying it now, updating the firmware to 2.6.3 from 2.6.2.

 

When I updated it to 2.6.2 last time, I firstly did it remotely via VPN which didn't work and seemed to create error messages in a different language. Though it did work when I updated it locally connected to the LAN.

 

At the moment the firmware upgrade to V.2.6.3 seems to be stuck in the same place.

 

EDIT: After a manual restart it's reporting a firmware version of 2.6.3 now.

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Oxlade1
Aspiring Expert
2,613 Views
Message 6 of 11

Re: unable to update home spot 500

Hi jac,

 

From 2.6.2, if you are connected directly to the device using an Ethernet or Wi-Fi connection, you can connect to it using http://mybtdevice.home (saves you finding out the IP address). By doing this it shouldn't get stuck there. I think it's caused by the IP address changing then when it refreshes the page, it no longer can connect.

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jac_95
Guru
Guru
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Message 7 of 11

Re: unable to update home spot 500

@Oxlade1

 

Thanks, I've set all our routers, access points and servers to have a static IP address so that local DNS record sometimes (on the odd occation) doesn't get resolved. Though works fine if the device has a DHCP IP address.

 

All seems to be updated anyhow to V.2.6.3

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Downsie
Beginner
1,525 Views
Message 8 of 11

Re: unable to update home spot 500

Latest 2.6.4 firmware is available but it does not have an .img extesion.

Instead, it has a .4 extension.

Looks like the spotty geek in the office has made a typo when updating the website's download page.

 

 

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Downsie
Beginner
1,525 Views
Message 9 of 11

Re: unable to update home spot 500

I've emailed them so it should be fixed soon.

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Downsie
Beginner
1,521 Views
Message 10 of 11

Re: unable to update home spot 500

I hope.

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