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philmcmahon41
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Message 1 of 5

wifi router

why is my router "clicking"every few seconds and why does my google speaker cut out when I switch on the smart TV ?

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Keith_Beddoe
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Message 2 of 5

Re: wifi router


@philmcmahon41 wrote:

why is my router "clicking"every few seconds and why does my google speaker cut out when I switch on the smart TV ?


Which BT Home hub?

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philmcmahon41
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Message 3 of 5

Re: wifi router it is the latest one! I dont know the number

 
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Keith_Beddoe
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Message 4 of 5

Re: wifi router

Is it the Smart Hub 2, as that has a relay inside which will click if you lose the broadband signal from the line.

See if the lights change colour when you hear the clicks.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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imjolly
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Message 5 of 5

Re: wifi router it is the latest one! I dont know the number

have you tried a factory reset by pressing the recessed button on back and holding until lights flash?

remember when hub restarts to switch off smart setup

have you turned of smart setup  

Turn Off smart setup

 



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