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Dssk427
Beginner

on ‎21-10-2025 19h30

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Message 1 of 2

Email not working on either my husbands(android) or my phone(iphone) or ipad

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BT Email is not working on either my husbands(android) or my phone(iphone) or our  ipad. Any reason why this has happened today. Email working on the  computer. 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎21-10-2025 19h56

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Message 2 of 2

Re: Email not working on either my husbands(android) or my phone(iphone) or ipad

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Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

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