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calwelsh01
Beginner

on ‎09-10-2025 17h09

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Message 1 of 2

Email outbox jammed

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For the last couple of weeks, all emails I compose and send seem to be stuck in the outbox…  is there say to release these emails to be sent? 

 Any help will be much appreciated. 

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gg30340
Distinguished Sage
Distinguished Sage

‎09-10-2025 17h22 - edited ‎09-10-2025 17h23

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Message 2 of 2

Re: Email outbox jammed

Go to solution

How are you using your BTMail. Is it with an email client/app and if so which one or is it with a web browser?

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

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