Email password reset

[ianjowen]

Advice pls. I’m abroad and have been locked out of email due to a security issue. I’ve tried technical support but the contact button doesn’t work and the telephone service only deals with Broadband or Phone issues not email-so the Bots can’t help as they don’t understand the issue.

is there a phone number with humans at the end given the system doesn’t work as it should? or is there an alternate on line help I can access.

as things stand I can’t access my email which has my return flight details in🤷‍♂️

thanks in advance 

[Michael_D · Accepted solution]

Hi @ianjowen 

Thanks for coming to the community.

If you need to reset the password, you can use the Forgot log-in details link on the BT Email login page.

If that doesn't help, you can see how to reach our email tech guides and they can help. 

Michael