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on
‎21-02-2025
13h45
- last edited on
‎21-02-2025
17h25
by
Christopher_G
Suspicious forwarding message
For several days now, every time I open my BT mailbox on my desktop I get the message 'Your auto-forwarding setting has been enabled or changed. Emails are forwarding to: *********@******. To review or change this setting go to: Settings>Mail>Auto-forward'. The first time I got the message I turned off the auto-forwarding (which I hadn't turned on) but I keep getting the message. This coincides with my mail app stopping sending or receiving messages. Any idea what's going on? Thank you.
[Mod edit: Removed email address from public post]

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Re: Suspicious forwarding message
Please delete the email address from your post, it is against forum rules.
It seems very much if your account has been hacked. I recommend changing your email password and to be on the safe side, any other passwords you have.
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Re: Suspicious forwarding message
Make sure that forwarder is removed again, as well, and check your password recovery settings are still correct.
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Re: Suspicious forwarding message
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Re: Suspicious forwarding message
I meant any contact information associated with the account, mobile number etc. although I don't think BT use two factor sent to a mobile anyway.
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Re: Suspicious forwarding message
Fyi BT has resolved this now but without telling me what the underlying problem was.