Upgraded to the 100Mbs Halo package. It should have come into effect at 00:00 28/10/2020. Upload speed has increased to the advertised, but download speed is exactly the same as it was before the upgrade, variable between 60 & 75. My laptop is hard wired to the router, so it's not a Wi-Fi problem, and tested with no other devices connected.
Any suggestions as to what could be the problem?
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
Thanks for the quick reply.
I'm not using the BT router due to its setup limitations due to being locked down. My router is a Zyxel VMG8924-B10A
So it looks like I will have to temporarily switch back to the BT router to get the info.
You should be able to get the connection stats from the Zyxel.
As you have FTTP you cannot get the connection stats.
Set up a direct PPPoE session from PC/laptop to ONT to rule out a router problem.
Thanks for the reply and info'
Not done that before. What are the PPPoE settings for such a connection?