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karina171
Beginner
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Message 1 of 5

1571 call minder does not work

I have transferred from ADSL to BT infinity. The FTTH was completed inc. land line transferred from copper to fibre. 1571 does not work apparently with a fibre line. How can I get around this problem? Apart from reverting phone to copper. Thanks for all suggestions, Karina
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4 REPLIES 4
Sage
Sage
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Message 2 of 5

Re: 1571 call minder does not work

Only the FTTP team can help you with this.

0800 587 4787

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karina171
Beginner
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Message 3 of 5

Re: 1571 call minder does not work

Yes, I am in contact with them. But is this true with everybody that has FTTP internet and phone, that 1571 does not work on fibre line?

 

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Sage
Sage
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Message 4 of 5

Re: 1571 call minder does not work

There are very few FTTP customers here to be able to answer you. This is after all a customer to customer forum. The mods here are the only BT emploees and they have only been trained up on copper connections hence the FTTP team as the "specialists".

That may change as FTTP and G.Fast become more common but until then...

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karina171
Beginner
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Message 5 of 5

Re: 1571 call minder does not work

Thanks for this.

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