You seem to have misunderstood, I meant cancel the renewal and remain on current contract. And if the hub keeps giving problems get them to replace it each time.
Of course they will only accept with their own results, but what happens when 7 or more other well know and used speed test sites all produce the a similar result, whilst the BT one gives somethign completely different?
In this case BT are saying all those other test sites are wrong and they are right. This is where the customer yet agian hits a brick wall with BT. In any other case everyone would have to agree that if BT's test is the only one giving the anomolous result, then it is BT that is wrong.
And no, I dont give people ratings when they add a request to the end of every post like you can so many others do. People are already accustomed to ratings and thumbs up systems, its isnt the 90's any more where this was last common.
@john46 wrote: Bigo93 cancelling your contract will not cost BT anything it is you that will suffer the costs as you will have to pay cancellation charges for the outstanding period of your contract which is more then buying a home hub 4 or 5
It will cost him nothing as he was only going to cancel the renewal. He would then stay on his original contract.