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Georgie1
Beginner
347 Views
Message 1 of 5

3 weeks and still not connected

I was supposed to go live with bt on the 15 Nov.
I'm still waiting, I've had an engineer appointment cancelled and I was meant to have an engineer appointment today and they was a no show. Now I have to wait until thurs. have contacted the complaints department via email have received a call advising they can't do anything until the fault is fixed. Sent another email today and have just come off the phone with an advisor who was clueless, arranged for another callback for tomorrow as she was unable to answer my questions, when I then asked for their name I was hung up on. I don't mean any disrespect but is there anyway I can speak to someone within the uk to get this resolved? I am so close to cancelling the entire thing and going back to sky
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4 REPLIES 4
Distinguished Sage
337 Views
Message 2 of 5

Re: 3 weeks and still not connected

have you ordered Copper broadband ADSL or fibre Infinity
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Moderator
Moderator
335 Views
Message 3 of 5

Re: 3 weeks and still not connected

Hi @Georgie1,

 

I can take a look at what is happening with your order.

 

Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Georgie1
Beginner
324 Views
Message 4 of 5

Re: 3 weeks and still not connected

I've sent that over to you
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Georgie1
Beginner
323 Views
Message 5 of 5

Re: 3 weeks and still not connected

It's for infinity1 broadband
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