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sulky_uk
Aspiring Contributor
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Message 21 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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thanks for the reply

 

never had an issue with fibre till about 4 weeks ago, was 1st to get fibre on the exchange a couple of years ago according to the enginneer..had a few niggles at the start but that was it.... steady 75 meg at ALL times for nearly 2 years..now this, 2-4 meg at best after about 1600 to 2300 daily. Not good

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Coverdoodle99
Aspiring Contributor
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Message 22 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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Hi @sulky_uk

 

Im on the same exchange as you and having exactly same issue, should be 75mbps and im getting max 5mbps, been like it since 20th March and no chance. 

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Sage
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Message 23 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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Sounds like a congestion issue at the exchange. As @PaddyB is looking into it he'll post back with further info as soon as he has been able to investigate further.

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Community Manager
Community Manager
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Message 24 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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Hi Everyone,

 

Thanks for the posts.  

 

I have kicked this off to our network guys to investigate.  As soon as I receive an update I will post back here Smiley Wink

 

Cheers

Sean

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Moderator
Moderator
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Message 25 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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Hi Everyone,

 

Sorry about the delay getting back to you all. I've been in contact with BT Wholesale and they have acknowledged a hot VP issue with your exchange area which is affecting your broadband throughput speed.  At the moment we've not been advised of a fix date but as soon as we get this information we'll update this thread.

 

I'm really sorry for any inconvenience caused to you all and I thanks for your patience and understanding whilst this is being worked on.

 

Neil

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Moderator
Moderator
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Message 26 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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Hi Everyone,

 

I'm really sorry about the delay getting back to you all.  The BT Wholesale capacity management team carried out work on Thursday to relieve the congestion issues you were experiencing. Can you post back to let me know if you noticed an improvement?

 

Thanks

Neil

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Cal1
Aspiring Contributor
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Message 27 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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Hi Neil

 

I have noticed a big improvement on speed in the evenings the last few nights, speed tests are showing I am getting close to what I should get. I hope its the same for the others.

 

Cal

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Moderator
Moderator
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Message 28 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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Thanks for confirming that @Cal1.

 

Has everyone esle noticed an improvement?

 

Cheers

 

David

 

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Coverdoodle99
Aspiring Contributor
462 Views
Message 29 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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Hi
Yes I have noticed a difference same as Cal it's better not the full amount I should be getting but it's better.

Thanks Jase
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sulky_uk
Aspiring Contributor
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Message 30 of 31

Re: 4 weeks and 75 meg fibre is still 2ish meg at night

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Sorry I was away for the weekend. It seems OK now averaging about 70 down last night. Cheers for sorting this as I was getting nowhere with the call centre.

I'll post back in a week with how it has been, hopefully all will be good
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