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ballstorture
Aspiring Contributor
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Message 1 of 8

500 - 900 upgrade, up speed still stuck at 72.2 to box

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Making a fresh thread from comment here  https://community.bt.com/t5/BT-Fibre-broadband/Re-BT-Fibre-500-to-900-Upgrade-No-change-to-upload-sp...

 

Upgraded from 500 to 900, download is great reaching 1.2gbps through fast.com upload stuck at 66 max, 72.2 to the box

 

tap1 test through bt wholesale gives me 42.3 upload but the profiles are set at 957.76 down 115 up..

Tried powercycling ONT but still same 72.2 to the box and same ip address

if there’s any way you can refer this to openreach without an engineer having to come out to open a ticket that would be great

 

@JohnC2 I’ve tagged you as someone else said you sorted it for them, if any other mods come by could they please get in touch with you

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ballstorture
Aspiring Contributor
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Message 2 of 8

Re: 500 - 900 upgrade, up speed still stuck at 72.2 to box

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ballstorture_0-1647620274181.pngballstorture_1-1647620287986.png

 

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DavidM
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Message 3 of 8

Re: 500 - 900 upgrade, up speed still stuck at 72.2 to box

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Hi @ballstorture and thanks for posting about your upload speed.

Sorry it's not what you would expect. How are you testing? Wireless or wired?

Cheers

David

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ballstorture
Aspiring Contributor
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Message 4 of 8

Re: 500 - 900 upgrade, up speed still stuck at 72.2 to box

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Currently 920 down 66 up.. bras profile says 957.76 down 115 up but the upload speed is stuck at 72.2 to the box, same as the 500 package
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DavidM
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Message 5 of 8

Re: 500 - 900 upgrade, up speed still stuck at 72.2 to box

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Wired or wireless?
Cheers
David
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ballstorture
Aspiring Contributor
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Message 6 of 8

Re: 500 - 900 upgrade, up speed still stuck at 72.2 to box

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Cabled of course, wouldn’t get 900 on wifi

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ballstorture
Aspiring Contributor
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Message 7 of 8

Re: 500 - 900 upgrade, up speed still stuck at 72.2 to box

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@DavidM Problem solved.. had a fault ongoing and changed the appointment last night from Monday to today.. engineer came out, showed him similar posts to mine here and a comment regarding one of the mods sorting it, he made a call to OR, broke the connection and restarted it. Speeds now fine, you can mark as solved

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PaddyB
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Message 8 of 8

Re: 500 - 900 upgrade, up speed still stuck at 72.2 to box

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Hi @ballstorture,

Thank you for posting back to update the thread. I'm happy the engineer has been able to help.

Thanks,

Paddy

 

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