I have asked a mod for some help checking to see if inadvertently you have benn moved to superfast 1 for down speed. They will post here
I have an idea it could be DLM stuck and a reset may correct it. Whatever it is the mods will get to the bottom of it.
Any restriction is on your connection speed at 55mb not on your download speed
Hi @topleya sorry you are not getting the speed you expected from your broadband. I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to look into this further for you.
Check here: https://community.bt.com/t5/notes/privatenotespage
Hi @topleyathanks for sending in your details. I called there but missed you, I've taken over management of the fault and complaint on your account and have raised a case with our suppliers BT Wholesale to look at your broadband speed. I hope to have further updates for you tomorrow and will follow up with you then.