cancel
Showing results for 
Search instead for 
Did you mean: 
n1cecupoftea
Beginner
437 Views
Message 1 of 21

53Mbps on Infinity 2, should I switch to Infinity 1?

Hi,

 

When I originally signed up for BT Infinity 2 a couple of years ago I was getting about 70Mbps. Over the last few months this has dropped gradually to 53Mbps, which means I am getting roughly 70% on the maximum service available.

 

My contract expires relatively soon; if I switch to BT Infinity 1 will I get the full 52Mbps or will I still get 70% of the maximum, which would mean about 36Mbps?

 

I hasten to add; I realise that 53Mbps is still a lot more than many people get and I am grateful for that, and apologies in advance if that is a stupid question.

 

Thanks in advance for your help,

 

n1cecupoftea

0 Ratings
Reply
20 REPLIES 20
Sage
Sage
431 Views
Message 2 of 21

Re: 53Mbps on Infinity 2, should I switch to Infinity 1?

You should get full Infinity 1 speed.

n1cecupoftea
Beginner
389 Views
Message 3 of 21

Re: 53Mbps on Infinity 2, should I switch to Infinity 1?

Thanks for your reply.

 

Looking at the line stats I don't think it is possible to get the speed back:

 

8. Noise margin:6.1 / 7.6
9. Line attenuation:27.4 / 20.6
10. Signal attenuation:27.5 / 20.6

 

I guess I should just downgrade when the current minimum contract period expires?

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
384 Views
Message 4 of 21

Re: 53Mbps on Infinity 2, should I switch to Infinity 1?

Can you post the rest of your stats, you obviously have a problem with your line with a noise margin of 7.6

0 Ratings
Reply
Sage
Sage
382 Views
Message 5 of 21

Re: 53Mbps on Infinity 2, should I switch to Infinity 1?

There's only room for slight improvement there. When you switch to Infinity 1 your max attainable will stay the same. The only difference will be a 52/10 cap applied.

n1cecupoftea
Beginner
381 Views
Message 6 of 21

Re: 53Mbps on Infinity 2, should I switch to Infinity 1?

I didn't think there was much room for improvement either but I wasn't sure.

 

What other stats would you need to determine that?

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
375 Views
Message 7 of 21

Re: 53Mbps on Infinity 2, should I switch to Infinity 1?

The rest of the lines from where you got the figures in your previous post.

0 Ratings
Reply
n1cecupoftea
Beginner
371 Views
Message 8 of 21

Re: 53Mbps on Infinity 2, should I switch to Infinity 1?

I got the stats I posted from the Helpdesk option under Troubleshooting on the HomeHub 5 Advanced Settings section. There didn't see to be anything else related to the line itself.
0 Ratings
Reply
n1cecupoftea
Beginner
368 Views
Message 9 of 21

Re: 53Mbps on Infinity 2, should I switch to Infinity 1?

This is everything. Apologies for the odd SSID, I like to discourage people from trying to connect to it:

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ40834383
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 01/07/15
4. Board version:BT Hub 5A
5. DSL uptime:4 days, 04:10:46
6. Data rate:13891 / 54935
7. Maximum data rate:13891 / 56457
8. Noise margin:6.1 / 7.6
9. Line attenuation:27.4 / 20.6
10. Signal attenuation:27.5 / 20.6
11. Data sent/received:1.0 GB / 31.0 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:Trojan_Uploader_2.4Ghz
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:13
18. 5 GHz Wireless network/SSID:Trojan_Uploader_5Ghz
19. 5 GHz Wireless connections:Enabled (802.11 a/n (up to 450 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:34:8a:ae:aa:ba:0c
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
355 Views
Message 10 of 21

Re: 53Mbps on Infinity 2, should I switch to Infinity 1?

Line 7 is the data of interest, it is the maximum speed you are able to attain. Definitely not worth paying extra for Infinity2 as pip says, there is only room for slight improvement to marginally above Infinity1 cap of 55M.