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Beginner
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Message 1 of 6

5x speed drop on BT Hub

Hi,

My line has recently started to play up. I have now 10Mbit/s line speed in BT hub which should be 50Mbit/s!

I have raised a fault with BT which they claimed they fixed. The line downgraded itself in a few steps - used to be 12Mbit/s last week. Is this normal and what to do? 

Current speed

blazz_e_1-1585922251033.png

 

Speed check / troubleshoot stuck on this 

blazz_e_0-1585922202476.png

 

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5 REPLIES 5
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Sage
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Message 2 of 6

Re: 5x speed drop on BT Hub

Check for noise on your line. 17070 option 2 best with corded phone.

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Beginner
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Message 3 of 6

Re: 5x speed drop on BT Hub

I have no experience with this 😕 is it too high? I had some glitches when I surfed (this was webpage related) which resulted in restarting BT hub - that's when the speed dropped I think

blazz_e_0-1585927139474.png

 

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Beginner
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Message 4 of 6

Re: 5x speed drop on BT Hub

Interestingly, I don't use landline - I only have old school mechanical dial phone therefore I cant use 17070 service

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Beginner
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Message 5 of 6

Re: 5x speed drop on BT Hub

also when you pay for 50 Mbit/s this is ridiculous

blazz_e_0-1586181827630.png

 

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Highlighted
Sage
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Message 6 of 6

Re: 5x speed drop on BT Hub

A phone is the most basic, useful diagnostic tool. Without knowing if there is a dial tone or no noise on the line you are going to have to call it in and hope for the best.

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