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kestral
Newbie
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Message 1 of 5

62.6.38.125 Service information from BT Wholesale after exchange upgrade

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A couple of weeks ago the exchange on the Isle of Mull was upgraded and since then we have been unable to get internet access at one of our remote sites.

The site needs a third party router to provide port forwarding rules.

The router was working fine until the exchange was upgraded. Now we can't get access to the site remotely or get internet access at the site.

When we called BT helpline they identified it was a netgear router and told us that was the problem.

I have visited the site, checked the login details, which are correct, and used a new TP-link router with the same results.

We do get the BT wholesale service page, and a visit by a BT engineer confirmed that the broadband connection was live (although he couln't access the internet).

I have 2 reports from BT saying that the fault has been fixed, but we still can't get access.

I see that this fault has been looked at by moderators & I think we need the same help.

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: 62.6.38.125 Service information from BT Wholesale after exchange upgrade

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Are you a BT Business user?

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kestral
Newbie
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Message 3 of 5

Re: 62.6.38.125 Service information from BT Wholesale after exchange upgrade

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Yes
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: 62.6.38.125 Service information from BT Wholesale after exchange upgrade

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This is the BT Residential Customers forum

As  you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

The moderators on this forum can only help with residential connections.

Thanks

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kestral
Newbie
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Message 5 of 5

Re: 62.6.38.125 Service information from BT Wholesale after exchange upgrade

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Thank you. Will do.
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