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Beginner
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Message 1 of 10

Activation date

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The engineer didn't show up or tell us they weren't coming. Apparently we now have to wait another week. We have a grey bt box on the wall so we should only need them to connect it from outside. What is the issue with this?

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Activation date

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@Gregg1234 

Is this a new build property?

 

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Beginner
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Message 3 of 10

Re: Activation date

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Hello. Yes it is we should have everything set up and there are wires going into the box. We even have a bt manhole outside our house. The builder says he had everything installed so it should just be the connecting.

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Activation date

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@Gregg1234 wrote:

Hello. Yes it is we should have everything set up and there are wires going into the box. We even have a bt manhole outside our house. The builder says he had everything installed so it should just be the connecting.


So you do not have any phone sockets inside?

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Beginner
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Message 5 of 10

Re: Activation date

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Yes we do. Our hub arrived but the wires from the grey box just need connecting I think.

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Activation date

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Provided that Openreach do not have to enter your property, then it should be no problem.

Is there a master socket already fitted, it would look like one of these.

Keith_Beddoe_0-1577035081757.jpeg

 

 

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Beginner
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Message 7 of 10

Re: Activation date

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Yes we have several of them. When I rang bt they said the engineer has to do a survey and that wont be for another week. The guy from virgin said bt weren't going to be doing any work until june.

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Beginner
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Message 8 of 10

Re: Activation date

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There is an open reach one that says master socket on it

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Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: Activation date

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@Gregg1234 wrote:

There is an open reach one that says master socket on it


Then that should be the one that has been cabled back to the box outside, by the builders.

Provided the box has the external cable internally connected to it, then it would just need connecting outside, by Openreach.

 

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Beginner
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Message 10 of 10

Re: Activation date

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Thanks for your help

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