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Beginner
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Message 1 of 6

Actual sync lower than it shows in the logs

Hello,

Had BT FTTC activated yesterday, the sync speed in the logs seems to be higher than the actual sync speed, 47.8mb vs 41mb. It's on a standard Smart Hub. Would anyone know why this is? I'd post a screenshot but i can't see an option here!

Cheers,

Ben

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Beginner
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Message 2 of 6

Re: Actual sync lower than it shows in the logs

BT 1.PNGBT 2.PNG

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Sage
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Message 3 of 6

Re: Actual sync lower than it shows in the logs

Post the information from the technical log.
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Beginner
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Message 4 of 6

Re: Actual sync lower than it shows in the logs

I have, it should be the first screenshot 🙂

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Actual sync lower than it shows in the logs

The logging doesn't seem to have initialised properly, it is still showing boot up date of 1st Jan. You could try a factory reset by pressing the recessed pin until the lights flash.

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Beginner
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Message 6 of 6

Re: Actual sync lower than it shows in the logs

I will do that when DLM has settled down, only recently had a line problem that has only (i hope) been resolved.

Thanks

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