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ben_strange
Beginner

on ‎03-05-2018 14h41

1,049 Views
Message 1 of 6

Actual sync lower than it shows in the logs

Hello,

Had BT FTTC activated yesterday, the sync speed in the logs seems to be higher than the actual sync speed, 47.8mb vs 41mb. It's on a standard Smart Hub. Would anyone know why this is? I'd post a screenshot but i can't see an option here!

Cheers,

Ben

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5 REPLIES 5
ben_strange
Beginner

on ‎03-05-2018 14h45

1,044 Views
Message 2 of 6

Re: Actual sync lower than it shows in the logs

BT 1.PNGBT 2.PNG

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pippincp
Distinguished Sage

on ‎03-05-2018 15h11

1,024 Views
Message 3 of 6

Re: Actual sync lower than it shows in the logs

Post the information from the technical log.
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ben_strange
Beginner

on ‎03-05-2018 15h17

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Message 4 of 6

Re: Actual sync lower than it shows in the logs

I have, it should be the first screenshot 🙂

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licquorice
Distinguished Sage
Distinguished Sage

on ‎03-05-2018 15h21

1,015 Views
Message 5 of 6

Re: Actual sync lower than it shows in the logs

The logging doesn't seem to have initialised properly, it is still showing boot up date of 1st Jan. You could try a factory reset by pressing the recessed pin until the lights flash.

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ben_strange
Beginner

on ‎04-05-2018 9h11

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Message 6 of 6

Re: Actual sync lower than it shows in the logs

I will do that when DLM has settled down, only recently had a line problem that has only (i hope) been resolved.

Thanks

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