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pippincp
Sage
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Message 21 of 30

Re: Address fustrations

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mattricks
Aspiring Contributor
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Message 22 of 30

Re: Address fustrations

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Done, Thanks for that, I suppose there is just MORE waiting to do with my substandard internet.

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mattricks
Aspiring Contributor
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Message 23 of 30

Re: Address fustrations

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A week later.....Still not sorted. My address is on Royal mail's system but apparently that was NOT the issue so thanks BT for the run around wasting my time and money.......I have been promised a call back on Friday. I will be surprised if it actually happens unfortunately I have been left disappointed over and over again by BT. To top it off my next door neighbour is having their Fibre connected at 1pm today. Frustrated does not even come close!

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pippincp
Sage
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Message 24 of 30

Re: Address fustrations

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Who told you that not being on Royal Mail database not an issue? Openreach use the Royal Mail database for address registration, without being on it any ORDI would fail.

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mattricks
Aspiring Contributor
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Message 25 of 30

Re: Address fustrations

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I was told by a customer service advisor....I don't understand the technical stuff but it seems stupid as they have had no problem at all taking my money for the last ten years for substandard broadband!.

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pippincp
Sage
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Message 26 of 30

Re: Address fustrations

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Now that your address is in the Royal Mail database you need customer services to raise an ORDI (OpenReach Database Integrity check) with Openreach. This take approx 10 days to process and then the Openreach database should show FTTP available to you.

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mattricks
Aspiring Contributor
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Message 27 of 30

Re: Address fustrations

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Seems like there is an issue where half the properties in my postcode can order fibre and half cannot. Open reach have been in touch and are apparently sorting that issue within "a few days" .

 

 

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mattricks
Aspiring Contributor
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Message 28 of 30

Re: Address fustrations

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I have had a call from BT today and they are coming to install fibre next Thursday. I will let you know what happens.

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mattricks
Aspiring Contributor
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Message 29 of 30

Re: Address fustrations

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They installed it...

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pippincp
Sage
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Message 30 of 30

Re: Address fustrations

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Finally!

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