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steelee
Aspiring Contributor
331 Views
Message 1 of 8

Hi,

 

after having issues upgrading to infinity 2 which took over 6 weeks and many many calls to BT help line the guys on here got things sorted for me in a couple of days, all was very well......stable 72mb down and 19mb up until a couple of days ago, connection started dropping over night then phone line went dead, Internet dropped to 11mb down and 1 mb up......this has now settled at 38mb down and 8mb up but phone line is still dead, have logged a fault but as usual no idea of what the issue is have got a fix date for Thursday but want to know if b/b is likely to return to the previous speed or will I need to get the profile reset?

 

thanks

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7 REPLIES 7
Distinguished Sage
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Message 2 of 8

Re: Advice

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Most likely but you'll need to wait for the line to be fixed first, once it is, you will then need to wait for the line management software to be happy that your line is stable before it will "release" the extra speed.
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steelee
Aspiring Contributor
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Message 3 of 8

Re: Advice

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Thanks
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steelee
Aspiring Contributor
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Message 4 of 8

Re: Advice

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Thanks, all fixed, and even faster now  74mb down - 24mb up!!

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Message 5 of 8

Re: Advice

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24 Mbps up? 😮

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steelee
Aspiring Contributor
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Message 6 of 8

Re: Advice

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I know but 3 different speed test sites including bt........varies between 19 and 24 and uploading to YouTube takes seconds....

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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Advice

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Infinity 2 product is 80/20mb

 

run btspeedtester and when first test completes then run diagnostic test and post results. Must be done with wired conenction



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steelee
Aspiring Contributor
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Message 8 of 8

Re: Advice

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Ok will do it in the morning as using an iPad now, it is very strange and I know not possible but even the Ping is around 7/8ms which is much lower than before!!!

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