After years of terrible ADSL with upstream problem I was excited that VDSL was here. So excited, expecations set...
So I place the order for infinity 2 - all good so far
then I really should have known... looks like the problem is not between the cabinet and the exchange afterall
Guys please, if I have downstream handback of 49Mbps then the expectation of upstream between 18 and 20Mbps must clearly show the fault. Also VDSL is dropping out every day.
What will it take for BTOR to come and fix the real problem? Do I need to pay for FTTP? Help....
Yes, connected to master socket behind face plate, I just have a master socket also, no additional wiring or the such
Whats normal? I spent 1.5 hours waiting on the phone tonight then got cut off. I then called again and go through to the options team who passed me into a 30 minute queue to speak with technical who explained to me that the lack of speed was down to wireless devices attached to the router using the bandwidth.
They have placed a ?tracker or watcher or monitor? on the line and will be back in the office Thursday but advised that my speed was against recommendation and I was out of 14 days contract.
The mods here know what they are doing, they know the history of this line and whats been tried before - I would really appreciate it (and especially part of the resolution of what they picked up earlier was that this should be sorted when moving to fibre) for Robbie to make contact
I also raised this on 3rd of May after fibre went live and it was closed without anything happening...
3 May 2017
Broadband - Slow ConnectionReference number
**edited by Mod**
3 May 2017
You may also experience problems with other services such as your Landline whilst we fix your fault.
9 May 2017
Your Broadband problem has now been resolved and no further action is required. However, if you believe this not the case, please get in touch.