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Distinguished Sage
Distinguished Sage
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Message 11 of 14

Re: All BT packages offer the same download speed

You need to go to Advanced settings > Technical log > Information

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Distinguished Sage
Distinguished Sage
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Message 12 of 14

Re: All BT packages offer the same download speed

A noisy or disconnected line, will really upset your broadband speed.

Dial 17070 and select option 2, there should be no noise between the announcements.

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Newbie
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Message 13 of 14

Re: All BT packages offer the same download speed

@licquorice  here is the information

 

Product name:

BT Hub 6A

Serial number:

+084316+NQ93638994

Firmware version:

SG4B1000E020

Firmware updated:

23-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 1 Hours 6 Minutes 10 Seconds

Data rate:

535 kbps / 12.47 Mbps

Maximum data rate:

529 / 14995

Noise margin:

5.9 dB / 6.3 dB

Line attenuation:

25.7 dB

Signal attenuation:

8.9 dB / 25.7 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

31 MB Uploaded / 133 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-T9CK

2.4 GHz wireless channel:

Channel 6

5 GHz wireless network name:

BTHub6-T9CK

5 GHz wireless channel:

Channel 36

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

78:65:59:BB:32:4D

Software variant:

-

Boot loader:

0.48.8-sec

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Distinguished Sage
Distinguished Sage
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Message 14 of 14

Re: All BT packages offer the same download speed

Your upload speed is extremely low, I suspect your line is possibly impaired. The quiet line test may reveal a noisy line.

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