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Community Manager
Community Manager
492 Views
Message 11 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

@AndyGlasgow1 thanks for that.

No orders should be open and there is nothing in our or our supplier systems to suggest that's the case. It is possible however that there's a system fault somewhere in the background, so I'll not rule that out.

I have contacted our suppliers again to get them to check this so leave it with us, we should have more information by tomorrow (fingers crossed). I'm really sorry this fault remains ongoing.

Thanks

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Community Manager
Community Manager
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Message 12 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

@AndyGlasgow1 we've just received an update.

The suppliers have confirmed that the "open order" message you're seeing is due to a system problem. They've given us a three working day lead time to clear it. It is possible this is linked to your problem, but in the meantime we're waiting to hear back from the escalation team as well.

Thanks

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AndyGlasgow1
Aspiring Contributor
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Message 13 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

@RobbieMac or @StephanieG

Any update - still just the holding page for me
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Moderator
Moderator
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Message 14 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

Hi @AndyGlasgow1

@RobbieMac and @StephanieG are both out of the office today. Sorry you haven't had an update.

I have checked the case for you and can see it is still with our suppliers, at this stage the next update would most likely be Monday.

Thanks

Stuart

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Community Manager
Community Manager
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Message 15 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

Hi @AndyGlasgow1 I'm really sorry for the length of time it's taking to get to the bottom of this fault. Robbie has had an escalation with the suppliers and they have been working on this, but I don't have an update from them just yet. As soon as we have any more information we'll get back to you.

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AndyGlasgow1
Aspiring Contributor
354 Views
Message 16 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

@RobbieMac any progress - that’s me over a month and still no service. Should I be doing something else to progress this?
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Moderator
Moderator
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Message 17 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

Hi @AndyGlasgow1

Robbie is chasing this today and will be in touch with you today to give you an update.

Thanks

Stuart

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AndyGlasgow1
Aspiring Contributor
308 Views
Message 18 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

@RobbieMac good morning

I had mentioned to @StephanieG that the BT wholesale Adam checked showed an open order - well as of this morning that is cleared but I still have no internet.
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Moderator
Moderator
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Message 19 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

Thanks for getting back in touch @AndyGlasgow1,

I've spoken with @RobbieMac and he's working on it for you.

He'll be in touch.

Thanks

DanielS

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AndyGlasgow1
Aspiring Contributor
231 Views
Message 20 of 21

Re: All browsing redirected to BT Wholesale Service Provider information page

@RobbieMac, finally that is me working as of yesterday evening - I did raise another compliant via ISPA but either that BT team resolved the issue in a half hour or there were other things happening in the background and the timing was a coincidence. Thanks for at least doing what you say you will do.
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