@AndyGlasgow1 thanks for that.
No orders should be open and there is nothing in our or our supplier systems to suggest that's the case. It is possible however that there's a system fault somewhere in the background, so I'll not rule that out.
I have contacted our suppliers again to get them to check this so leave it with us, we should have more information by tomorrow (fingers crossed). I'm really sorry this fault remains ongoing.
@AndyGlasgow1 we've just received an update.
The suppliers have confirmed that the "open order" message you're seeing is due to a system problem. They've given us a three working day lead time to clear it. It is possible this is linked to your problem, but in the meantime we're waiting to hear back from the escalation team as well.
Hi @AndyGlasgow1 I'm really sorry for the length of time it's taking to get to the bottom of this fault. Robbie has had an escalation with the suppliers and they have been working on this, but I don't have an update from them just yet. As soon as we have any more information we'll get back to you.