I can see that the complaint I was dealing with for you has been taken over by my colleague. I had been pushing an escalation with our suppliers and the timing of the resolution was a coincidence for sure. I'm really pleased that you can use your broadband now.
I have had a look and my colleagues that have taken over the complaint have been trying to get in touch with you to confirm it's working and discuss the overall complaint. My involvement in your complaint will now end I just want to take this opportunity to thank you for your patience through what was obvious a really frustrating situation to be in.