cancel
Showing results for 
Search instead for 
Did you mean: 
ajmoore1
Aspiring Contributor
349 Views
Message 1 of 25

All my neighbors can get bt infinity except me!

I have been wait ing for bt infinity for ages. A new green box was fitted 150m from my house so i was hopefull it was on its way. I keep checking but speed checkers say best i can hope for is faster broadband, 1-4meg. I dione a check on all my neigbours around me and they can gett up to 70meg! We appear to be all served by the same cabinet.

 

Who do i contact to follow this up?

 

Cheers

 

jon

0 Ratings
Reply
24 REPLIES 24
Highlighted
flamethrower
Aspiring Expert
343 Views
Message 2 of 25

Re: All my neighbors can get bt infinity except me!

Hi @ajmoore1

 

Where are you checking?

 

https://www.dslchecker.bt.com/

https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx

 

There's an FAQ here that might help:

 

http://bt.custhelp.com/app/answers/detail/a_id/13922/~/ive-seen-that-bt-infinity-will-be-available-i...

 

You might be able to get on a waitlist. Probably worth phoning up to check.

 

Cheers

P.

0 Ratings
Reply
ajmoore1
Aspiring Contributor
338 Views
Message 3 of 25

Re: All my neighbors can get bt infinity except me!

Yes i have checked them and all say i can only get 1-4meg but neigbours can get 56-70meg. I know our cables got to the same box etc. Does the database need updating? If so who does this?

 

cheers

0 Ratings
Reply
Distinguished Sage
335 Views
Message 4 of 25

Re: All my neighbors can get bt infinity except me!

Can you post back the results of this checker editing out your phone number

http://www.dslchecker.bt.com
0 Ratings
Reply
ajmoore1
Aspiring Contributor
326 Views
Message 5 of 25

Re: All my neighbors can get bt infinity except me!

 
Capture.JPG
 
 
0 Ratings
Reply
ajmoore1
Aspiring Contributor
316 Views
Message 6 of 25

Re: All my neighbors can get bt infinity except me!

the first one is for my address an this is for neighbours 

capture2.JPG

0 Ratings
Reply
flamethrower
Aspiring Expert
296 Views
Message 7 of 25

Re: All my neighbors can get bt infinity except me!

Hi @ajmoore1

 

Are you served by the same cabinet? The address checker will show this.

 

  https://www.dslchecker.bt.com/adsl/ADSLChecker.address

 

Cheers

P.

0 Ratings
Reply
ajmoore1
Aspiring Contributor
284 Views
Message 8 of 25

Re: All my neighbors can get bt infinity except me!

yes both served by cabinet 10.

0 Ratings
Reply
ajmoore1
Aspiring Contributor
276 Views
Message 9 of 25

Re: All my neighbors can get bt infinity except me!

have just spoken to bt and the unhelpfull lady said that its available for everyone around me but not for me. The only way i can get it is by getting a fibre cable to the exchange! How come all my neigbours around me can, i must be connected by a bit of string! What i dont understand if i pay for a new line i can only get the same speed yet if my neigbours want a new line they can get fibre on that. My cable goes through a duct and up the pole next to neighbours house!

 

Frustrated !!!!

Spoiler
 
0 Ratings
Reply
Distinguished Sage
257 Views
Message 10 of 25

Re: All my neighbors can get bt infinity except me!

you have infinity on your checker entry Infinity is VDSL also the only accurate check is using the phone check

Is this a new line you have ???
0 Ratings
Reply