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ajmoore1
Aspiring Contributor
256 Views
Message 11 of 25

Re: All my neighbors can get bt infinity except me!

Hi john

 

It was a new line in 2007. It is a barn conversion and my neigbour lives in the original farm house about 5m away. They say i have got faster broadband but my distance from the exchange limits me to them speeds even though my neighbour is 5m away and can get a lot faster.

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Sage
Sage
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Message 12 of 25

Re: All my neighbors can get bt infinity except me!

Are you using the phone checker or address checker?

 

Is your phone line with BT?

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ajmoore1
Aspiring Contributor
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Message 13 of 25

Re: All my neighbors can get bt infinity except me!

i have used the phone checker on my property and the address checker on my neighbours and my line is with BT.

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Sage
Sage
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Message 14 of 25

Re: All my neighbors can get bt infinity except me!

It is possible it's a database error. Do you have an ISP at present?

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ajmoore1
Aspiring Contributor
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Message 15 of 25

Re: All my neighbors can get bt infinity except me!

My current isp provider is Bt. The lady I spoke to seemed adamant that was all I could get. I mentioned the data base could be out of date and she told me it is updated every 24hrs!

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Sage
Sage
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Message 16 of 25

Re: All my neighbors can get bt infinity except me!


@john46 wrote:
you have infinity on your checker entry Infinity is VDSL also the only accurate check is using the phone check

Is this a new line you have ???

It's only Infinity if it's above 15Mb download otherwise it is sold as a different product.

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Sage
Sage
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Message 17 of 25

Re: All my neighbors can get bt infinity except me!


@ajmoore1 wrote:

My current isp provider is Bt. The lady I spoke to seemed adamant that was all I could get. I mentioned the data base could be out of date and she told me it is updated every 24hrs!


Which hub do you have?

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ajmoore1
Aspiring Contributor
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Message 18 of 25

Re: All my neighbors can get bt infinity except me!

I have just done a check with using my neighbours phone number and it shows that he is connected to cabinet 30 and I am on cabinet 10. I presume cabinet 30 is the new cabinet that was installed  6 months ago. I know my line goes up the same pole as his supply. Is it possible that it has been an open reach oversite and I haven't been connected to the new cabinet? I would appreciate if I could speak to an open reach engineer so they can explain? I know a few months ago all my neighbours speeds were the same as mine but for some reason since the new cabinet has been installed there's has all jumped but mine has not.

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ajmoore1
Aspiring Contributor
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Message 19 of 25

Re: All my neighbors can get bt infinity except me!


@pippincp wrote:

@ajmoore1 wrote:

My current isp provider is Bt. The lady I spoke to seemed adamant that was all I could get. I mentioned the data base could be out of date and she told me it is updated every 24hrs!


Which hub do you have?


Home hub 5 type a

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Sage
Sage
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Message 20 of 25

Re: All my neighbors can get bt infinity except me!

Can you post the connection stats from troubleshooting/helpdesk.

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