Welcome to the community and thanks for your post!
Sorry for the problems you've had transferring your services to us. I appreciate the amount of your time you've spent trying to get this sorted out.
This isn't something the community would be able to help with so you can send us over your details and we'll check what's causing the hold up. Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Thanks for taking the time to send us over your details.
I have picked up your case and tried calling you back this morning. I can see that you've moved over and you're trying to get FTTP connected. I didn't realise that you had placed an order for Fibre to the premises (FTTP) when I offered you help a few days ago.
Our knowledge with FTTP is extremely limited from here to be honest. I have contacted a colleague who deals with this on your behalf outlining the problems and explaining the numerous delays you have experienced. I've asked them to pick this up as a matter of urgency so you can expect to be contacted at te start of next week.