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LTW
Newbie
540 Views
Message 1 of 5

Aluminium cable instead of copper from pole to fibre cabinet.

Want to highlight this issue, it is worth getting your line checked if you are not getting expected speeds. There are major issues with our BT infinity in general. This is because the speed is very poor due to there being 700m of ALUMINIUM cable instead of copper from our pole to the fibre cabinet several streets away. This means that routinely whether using our broadband wired, using boosters for the wifi or using a plug in system of delivery the speed rarely reaches more than 20 mps. This means that despite paying for superfast 76mps broadband if one person is watching a youtube video, another person on another device can have difficulty just shopping online. It is not possible to stream eg youtube and amazon prime movies simultaneously on two different devices, indeed sometimes there is lagging with streaming just on one device. We know this fault (which BT is not treating as a fault) exists because a neighbour called out an engineer to check why the internet speeds were so poor in our area. Despite this affecting about 150 houses and the cable being above ground BT openreach have no intentions of replacing said 50yr inferior cable. This is outrageous. Firstly if BT's equipement is only capable of delivering 20mps that is what we should be paying for, secondly we customers have a right to expect that BT as our provider should be putting pressure on BT openreach (which after all is a subsidiary of the same company) to rectify this fault. Those of us who are aware of this issue are going to make a point of making up a flyer and questionaire and contacting all the other people in our community who are affected by this fault and then getting in touch with Ofcom.
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4 REPLIES 4
LTW
Newbie
537 Views
Message 2 of 5

Re: Aluminium cable instead of copper from pole to fibre cabinet.

This is what BT considers acceptable for superfast infinity fibre broadband.

 Download speedachieved during the test was - 26.9 Mbps
 For your connection, the acceptable range of speedsis 19.48 Mbps-27.83 Mbps .
 Additional Information:
 IP Profile for your line is - 27.83 Mbps

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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Aluminium cable instead of copper from pole to fibre cabinet.

I understand where you are coming from but many people on this forum would kill for the speeds you have



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Distinguished Sage
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Message 4 of 5

Re: Aluminium cable instead of copper from pole to fibre cabinet.

Can you post back the results of this checker editing out your phone number


http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
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Distinguished Sage
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Message 5 of 5

Re: Aluminium cable instead of copper from pole to fibre cabinet.

with your sort of speed there is no reason you cannot stream a video and browse on line at the same time you can do that with a 2/5 Mbps service with no problems
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