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Pontlliw18
Beginner
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Message 1 of 12

Am I on Right Fibre speed?

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I am on Superfast Fibre 2 Unlimited and have been for a while. I upgraded from Superfast Fibre 1 many months ago.  My speed is rock steady at 54Mbps download and 18Mbps upload (which is at the lowest end of the predicted speed on my contract 54-73Mbps) and never fluctuates. I live 350 metres from the cabinet (actual not as the crow flies) on a fairly modern estate.

Should I be expecting a little more download speed (as usual the "average speed" is 67Mbps)?

How do I know my speed is correctly set at the exchange and doesn't remain at my old Superfast 1 settings?

I have the latest Openreach Master Socket (Latest BT Hub connected direct to the Master Socket) and used the BT Speed/line checker from BT. I have FTTC 

I enjoy BT Sort in UHD however, one Google search and I get picture break up.

 

 

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Am I on Right Fibre speed?

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If you were only getting 54M on Superfast1, moving to Superfast2 would have no effect as you are below the speed cap for Superfast1 anyway.

Please post your line stats from the hub and results of the dsl checker https://www.dslchecker.bt.com/

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Pontlliw18
Beginner
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Message 3 of 12

Re: Am I on Right Fibre speed?

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Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in JumperFeatured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)8059.6201954.2AvailableAvailable-- 
VDSL Range B (Impacted)80562018.349AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 2--1.5 to 4Available--Yes 
WBC ADSL 2+ Annex MUp to 2Up to 0.51.5 to 4Available--Yes 
ADSL MaxUp to 1.5--1 to 3.5Available---- 
WBC Fixed Rate1 ----Available--Yes 
Fixed Rate1 ----Available---- 
Max Observed Downstream Speed (Mbps)64.03     
Max Upstream Observed Speed (Mbps)19.78     
Observed Date2019-04-26     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date27-05-2019      
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-Richie-
Expert
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Message 4 of 12

Re: Am I on Right Fibre speed?

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Your upload has increased, SFF1 is 9-10 mbps upload but if you're getting 18 mbps upload I would of though your download would be faster than 54 mbps, see what the experts have to say.

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Distinguished Sage
Distinguished Sage
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Message 5 of 12

Re: Am I on Right Fibre speed?

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Can you post the router stats please Advanced  Settings > Technical log > Information. The dsl checker shows that you are connecting at 64M download speed.

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Pontlliw18
Beginner
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Message 6 of 12

Re: Am I on Right Fibre speed?

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This is a list of your BT Smart Hub settings and current statistics.
Product code:
Smart Hub 2

Serial number:
+091298+1834006642

Firmware version:
v0.13.03.02221-BT

Firmware updated:
Fri May 31 10:12:12 2019

Board version:
R01

GUI version:
1.55 12_12_2018

DSL uptime:
5 days,06 Hours52 Mins19 Secs

Data rate:
19.383 Mbps / 63.78 Mbps

Maximum data rate:
19.387 Mbps / 66.030 Mbps

Noise margin:
6.3 / 3.3

Line attenuation:
9.7 / 14.9

Signal attenuation:
9.6 / 17.8

VLAN id:
101

Upstream error control:
Off

Downstream error control:
Off

Data sent / received:
1.8 GB Uploaded / 75.2 GB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Activated

2.4 GHz wireless network name:
BT-CKA2ZR

2.4 GHz wireless channel:
Channel: 11

5 GHz wireless network name:
BT-CKA2ZR

5 GHz wireless channel:
Channel: 48

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

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Distinguished Sage
Distinguished Sage
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Message 7 of 12

Re: Am I on Right Fibre speed?

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You are on the Superfast2 service syncing at 64M

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Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: Am I on Right Fibre speed?

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With noise margin down at 3.3db it would you have already had a speed boost from G.INP



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Pontlliw18
Beginner
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Message 9 of 12

Re: Am I on Right Fibre speed?

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Many thanks Distinguished Sage for your prompt reply. Put my mind to rest. Cheers.

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Distinguished Guru
Distinguished Guru
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Message 10 of 12

Re: Am I on Right Fibre speed?

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The only advantage for you being on Superfast 2 is the upload speed. If that suits you then you are on the right fibre speed. If not, downgrade.

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