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Conzooo
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Message 1 of 20

Amazing download speed during the day - ridiculously slow at night

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Hi there,

 

Have seen numerous posts regarding this same issue and wondering if someone could help. We recently switched to BT from SSE due to a great deal (we are on the superfast fibre unlimited package), and we were given a very tight range of between 52-56mbps as our download speed. I knew it would inevitably be impossible to stay within this range 24/7, however after about 5pm the download speed drops to about 8mbps. I know the ins and outs of why this is (people coming home from work/school/etc), however the decrease in speed is ridiculous. I am unable to even watch a youtube video if my flatmate is downloading something, I cannot play online video games due to the lag, and it is just crazy how much it drops in such a short space of time.

We have phoned BT numerous times, spoke to a variety of different people. They sent us out a booster which has done nothing. Now we are getting nowhere and seriously considering switching providers. Is there anything that can be done about this? I read on another post that sometimes the congestion issues can be sorted by creating more capacity.

 

Thanks in advance.

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Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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Distinguished Guru
Distinguished Guru
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Message 3 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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Ringing the BT helpdesk is a waste of time as they do not have the tools to see congestion.

Can you post your exchange & cab number, a mod can then check for capacity problems and may be able to get you switched onto a less congested SVLAN.

To find your exchange and cab number enter your phone number HERE.

It would also be helpful if you could post the result of a speed test from HERE. Once the first test completes scroll down and click  Further Diagnostics. Post that result. Please repeat this evening when it slows down forr comparison.

 

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Conzooo
Beginner
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Message 4 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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Hi there, thank you for the reply.

My exchange is the ALEXANDRIA exchange, and cabinet number is 35.

My speed currently is around 45mbps; I will post a screenshot later of the speed checker at night, when it usually drops to 8-9mbps.

 

Thanks.

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Conzooo
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Message 5 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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Here are my speed test results from right now:

Screen Shot 2018-10-16 at 09.08.36.png

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Distinguished Sage
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Message 6 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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btspeedtester obviously having problems again - thought this has been sorted but obviously not  try http://www.speedtest.net/



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Conzooo
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Message 7 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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This is the speedtest from OOkla as of this morning -

Screen Shot 2018-10-16 at 10.05.20.png

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Distinguished Sage
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Message 8 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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that's more like it



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Conzooo
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Message 9 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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I will post another speedtest in the evening to show the drop in download speed. In terms of getting moved to a new exchange, what criteria need to be met before this can be an option?

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Conzooo
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Message 10 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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@imjolly Here are some examples with timestamps over the past couple of weeks of how bad the speed gets during the evening:

44098194_1927511463998944_7065459117338394624_n.jpg44148867_1079203925579340_7875205171557433344_n.jpg44293518_547990952293518_2528171540319567872_n.jpg

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