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Distinguished Sage
Distinguished Sage
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Message 11 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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are you running the speedtests on wireless or wired connection?



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Conzooo
Beginner
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Message 12 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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The speedtests are on a wireless connection as I have a macbook which does not have an ethernet port. My xbox one is the only thing that has ethernet. Regardless, its clear to see the sharp drop between around 4pm and 11pm, to the point where conducting normal internet activities is nearly impossible.

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Distinguished Sage
Distinguished Sage
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Message 13 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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I can see the drops but that could easily be interference on your wireless conenction from neighbours or something inside your home    you need to use ethernet to do the speedtests before BT will help



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Moderator
Moderator
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Message 14 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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Hi @Conzooo Sorry you are experiencing slow speeds at peak times.

We will be happy to look into this further for you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Conzooo
Beginner
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Message 15 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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@imjolly Here is a screenshot of the download speed at night using an ethernet cable:

44318045_248138996047298_7328279779772203008_n (2).jpg

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Moderator
Moderator
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Message 16 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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Hi @Conzooo I tried calling there but missed you, I'm really sorry to see you've been having problems with your speed during peak times.

I can confirm that the problem with your connection speed was caused by congestion. I contacted our suppliers Wholesale this afternoon and they advised that they rebalanced the traffic on the SVLAN's last night to alleviate the problems you have been experiencing recently so you should notice an improvement this evening. Further capacity is due to be added before the end of the month to prevent issues such as this recurring. 

Can you test your speed tonight and post back to let me know if your happy this has been sorted? 

Community ModeratorNeilO
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Moderator
Moderator
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Message 17 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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@Conzooo I tried calling again but unfortunately missed you, can you reply back to let me know if you're happy this issue is now resolved?

Community ModeratorNeilO
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Conzooo
Beginner
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Message 18 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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Apologies about the late reply and missing your call. I can confirm that the speed has gotten so much better, i am able to do things online at night now and it is just as fast as during the day. Thank you so much for sorting this out, i genuinely do appreciate it.
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Moderator
Moderator
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Message 19 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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@Conzooo brilliant, thanks for getting back to let me know.  :smileyvery-happy:

Community ModeratorNeilO
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B13blues
Aspiring Expert
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Message 20 of 20

Re: Amazing download speed during the day - ridiculously slow at night

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Great to see this was resolved i never knew this could be done, learn something new every day as they say.

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