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Jwalsh
Aspiring Contributor
536 Views
Message 1 of 3

Another wasted engineer visit!!!

After experiencing nearly two years of issues with our fibre broadband - and being offline for 7 days - the engineer finally came this am as despite me saying that the recurring problems are not in my house - he proceeding to visit and then went off. When I saw him on the pavement outside our house - he confirmed that there was water in the cable and that he would ring to let me know when fixed. I rushed out to a cafe to get some urgent work done and by the time I got back - he had left and the problems are still persisting! Tried ringing BT twice and both times got disconnected. This is so tedious and not sure if I can take this complaint to a body other than BT as they don’t seem to care much about customer complaints!
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2 REPLIES 2
pippincp
Sage
490 Views
Message 2 of 3

Re: Another wasted engineer visit!!!

I've asked a mod to drop in and assist you with this.

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NeilO
Moderator
Moderator
476 Views
Message 3 of 3

Re: Another wasted engineer visit!!!

@Jwalsh I'm really sorry about the problems with your broadband, we'll be happy to help if you send over your details on the  'click here to contact the mods' link. You'll find the link by clicking on my username.

Thanks

Neil

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