I am a bit reluctant to do this and afraid it will see it as yet another disconnection. I found the below steps on bt.custhelp, but is anyone able to confirm this is the best way to do it?
To power cycle the Openreach fibre modem
To power cycle your BT Home Hub 3
Just a thought, could it be electrical power drops/spikes that are causing the drop outs. You have said they happen about the same time each night. Is there anything on a timer, or is your fridge or freezer coming on and off. Is your hub near any electrical components that could be causing it?
Haven't had a disconnect for 2 weeks now.
Nothing is on timer and router + hub are on 1 socket (extension) and share a socket with the phone. So two power sockets, 1 is phone, the other is extension which has router + hub. The extension is not the problem as I had the same issue with the Vigor which didn't have the extension in between.
But as I haven't had a disconnect for two weeks, I hope it might be sorted. All I need now is for the speed to go back up 😉
If the line is now stable with no drop outs the DLM should start to increase the speed but it can be a long slow process up to 3 weeks in some cases.
DLM did not do it's work, but the mods contacted me (as requested) and an engineer has visited me last Tuesday.
The engineer confirmed there were no faults on the line and got the profile reset. Speeds are back up and I'm getting about 50Mbps down and 7Mbps up. So far haven't had a disconnect yet, so I'm happy!
Lets hope it all stays working ok!