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Moderator
Moderator
1,178 Views
Message 31 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

Hi phillarkin,

 

Thanks for posting. If the replacement hub doesn't get this sorted I'll be happy to take a look for you. Once you've tried it drop me an email with the details. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

Community ModeratorDaveM
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phillarkin
Aspiring Contributor
1,167 Views
Message 32 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

Hi David

Thanka for the post. Will post an update when it arrives.

Cheers

Phil
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phillarkin
Aspiring Contributor
1,135 Views
Message 33 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

Sorry for delay- Have received router and has been connected about a week and finally I am back up my full speed.

 Data rate:20000 / 79995
7. Maximum data rate:26496 / 81014
8. Noise margin:9.6 / 6.8
9. Line attenuation:0.0 / 13.3
10. Signal attenuation:0.0 / 13.3

 

 

Just annoyed with hassle it took to get a new router. The level 1 team, the managers and also the "Complaints" team were all awful. Why are they all clueless about their own product?

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phillarkin
Aspiring Contributor
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Message 34 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

and it reductions are back.

 

1. Product name:BT Home Hub
2. Serial number:+068342+NQ41710209
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 21/08/14
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 00:42:25
6. Data rate:20000 / 71521
7. Maximum data rate:26641 / 82755
8. Noise margin:9.6 / 6.6
9. Line attenuation:0.0 / 13.3
10. Signal attenuation:0.0 / 13.3
11. Data sent/received:2.4 MB / 26.3 MB

Have used the contact mods in @DavidM profile as listed before

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