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Moderator
Moderator
1,192 Views
Message 31 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

Hi phillarkin,

 

Thanks for posting. If the replacement hub doesn't get this sorted I'll be happy to take a look for you. Once you've tried it drop me an email with the details. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

phillarkin
Aspiring Contributor
1,181 Views
Message 32 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

Hi David

Thanka for the post. Will post an update when it arrives.

Cheers

Phil
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phillarkin
Aspiring Contributor
1,149 Views
Message 33 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

Sorry for delay- Have received router and has been connected about a week and finally I am back up my full speed.

 Data rate:20000 / 79995
7. Maximum data rate:26496 / 81014
8. Noise margin:9.6 / 6.8
9. Line attenuation:0.0 / 13.3
10. Signal attenuation:0.0 / 13.3

 

 

Just annoyed with hassle it took to get a new router. The level 1 team, the managers and also the "Complaints" team were all awful. Why are they all clueless about their own product?

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phillarkin
Aspiring Contributor
1,114 Views
Message 34 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

and it reductions are back.

 

1. Product name:BT Home Hub
2. Serial number:+068342+NQ41710209
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 21/08/14
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 00:42:25
6. Data rate:20000 / 71521
7. Maximum data rate:26641 / 82755
8. Noise margin:9.6 / 6.6
9. Line attenuation:0.0 / 13.3
10. Signal attenuation:0.0 / 13.3
11. Data sent/received:2.4 MB / 26.3 MB

Have used the contact mods in @DavidM profile as listed before

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