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shirts
Recognised Expert
1,312 Views
Message 11 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

It is possible that as more and more customers get connected to your cabinet, the problem of crosstalk increases. Four months ago, I had a possible download speed of 80 which has now dropped to 74.5 Smiley Sad 

If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........Smiley Wink
phillarkin
Aspiring Contributor
1,310 Views
Message 12 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

i can understand crosstalk being an issue but wouldn't max data rate go down if that was an issue? Also would that not affect everyone on the cabinet and not just me?

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phillarkin
Aspiring Contributor
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Message 13 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

Oh and the promised call back from a manager hasn't happened- what a surprise! 

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Distinguished Sage
1,297 Views
Message 14 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

the max date rate does vary slightly constantly throughout the day
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shirts
Recognised Expert
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Message 15 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?


@phillarkin wrote:

i can understand crosstalk being an issue but wouldn't max data rate go down if that was an issue? Also would that not affect everyone on the cabinet and not just me?


That depends on how the cables are set out, and exactly where the crosstalk is causing the problem.....

If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........Smiley Wink
Distinguished Guru
1,282 Views
Message 16 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

Yeah, looks like DLM has capped your line due to the disconnections.
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phillarkin
Aspiring Contributor
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Message 17 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

So work out what's happening with the disconnections and get them stopped and then sit out DLM or will bt reset the DLM for me ?
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Distinguished Guru
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Message 18 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

If DLM gets reset but the disconnections continue then you will end up back in the same position. You need the disconnections to stop, then DLM will uncap the line automatically.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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phillarkin
Aspiring Contributor
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Message 19 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

OK will get back on to BT when I can and sort the disconnections and go from there. I will report. Thanks to you all.
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phillarkin
Aspiring Contributor
1,231 Views
Message 20 of 34

Re: Anyway to speak to someone on helpdesk that actually knows about fibre?

Spoken to a "manager" this morning who appears to be the same as his staff and doesn't know the difference between sync and throughput. Also wasn't very willing to find out whats causing the disconnections or non response of the box!

 

I wish BT would employ people know the product they support.

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