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Newbie
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Message 1 of 3

Appallingly intermittent broadband connection

We have been experiencing appalling broadband connection issues for nearly three years now, with our broadband connection dropping at regular intervals throughout the day - at the moment it is literally every 5 to 10 minutes.  We have had visits from engineers, we have been told it's a problem at the exchange, we have been sent a replacement hub (exact same model as the one we already had).  Reporting the fault again today for the upteenth time BT's solutions was to book a visit from an engineer - HELLO - COVID-19!!!!!!!!!!!!!!!

We pay an extortionate amount of money for the supposedly top of the range broadband speed, service etc. but get very little in return.  Living in a rural community we have no option but to stay with BT.  Help!

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Sage
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Message 2 of 3

Re: Appallingly intermittent broadband connection

Any noise on your line? 17070 option 2 best with corded phone.

If a fault can be resolved externally an engineer will attend.

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Contributor
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Message 3 of 3

Re: Appallingly intermittent broadband connection

It might be worth asking BT / Openreach to check for what they call “FEC” errors.  Ŵe had months of constantly dropping connections   with no faults found by engineers and constant BT denial there was an issue.  Only when a higher level engineer attended did he find we had an extraordinary level of “FEC” errors on the line.

After months of BT denial and being made to feel we were being unreasonable this engineer solved the problem in less than 20 minutes.

Just a suggestion in case it helps!  It seems BT’s own fault finding systems / Openreach engineers often can’t Identify a genuine fault / problem with the basic level tests and tools 

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