I have heard this rumour anyway, but since having Infinity installed 2 months ago, the speed has varied between 10 and 24, never near the 38 I could be getting. So I just went through the misery of dealing with the call centre and the lady "ran some tests" and said I had no faults on the line. She got me to power cycle the modem and HH3 and saaid she'd call back tomorrow when she was sure I'd be experiencing fater speeds, even though she stated that she had not maade any changes. Lo and behold, my latest test showed 37mbps! I've never even been close to that before!
So, if she didn't make any changes, why the sudden jump in speed? Or are they throttling Infinity untill someone complains and only then do they open the taps?
Fair enough. But why the sudden increase after the power cycle during the helpdesk call? I have power cycled before with no change in speed.
There does seem to be a number of people having similar issues since the upgrade which points to a fault within the backhaul somewhere. If you read other forums you will see similar stories from Plusnet customers among others which rules out HH3 issues. Faults are far more likely cause than dark conspiracies but far less fun.