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stuart0870
Aspiring Contributor
930 Views
Message 1 of 13

At what stage should I be kicking up a fuss ?

I want to start off by saying I've had Infinity Option 2 since June of last year, had my Vigor 2750n router in place since an hour before the engineers turned up to make sure it was working, the router synced at 9995mb/s up, 39985mb/s down, and my downloads capped at 4.0MB/s, from Steam etc.

 

Last Friday, I requested an upgrade to Infinity 2, I had no reason to think I would have problems, as I hadn't had up to this point, except for one wide outage late last year, I checked the line checker, and the BT sales droid when I called, confirmed the same speed as the website, I could expect 69MB down, 20MB up, excellent, it'll take 3 working days, which in my estimation means tomorrow.

 

However, on Sunday night/Monday morning, my internet connection dropped a couple of minutes, I log into my router, and I see something very similar to this (that I have just taken).

Vigor 2750n

 

You can imagine my joy, 20mb down, 80mb up, better that I had been offered, so first thing to try, a nice big linux .iso distribution, but I only get 3.2MB/s download, so I try a Steam game, that goes up as high as 3.6MB/s but it has always been a rock stead 4MB, so I start to worry, and come looking on the forums, and then I REALLY start to worry, because everything I am reading is leading me to think I'm not alone.

 

Yes, I know I am in the 10 day settling down period, yes, I know there may be a massive increase come tomorrow, and whatever switch is changed on my account goes live, but WHAT IF this is as good as it gets, I have seemingly gone backwards following an upgrade.

 

So what I am asking is, at what point should I be contacting BT and complaining ?

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12 REPLIES 12
stuart0870
Aspiring Contributor
928 Views
Message 2 of 13

Re: At what stage should I be kicking up a fuss ?

For reference, these are two speedtests from today:

 

20120424_1346_BT_SPEEDTEST.JPG

 

The BT one really worries me 😞

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Nige32
Aspiring Expert
924 Views
Message 3 of 13

Re: At what stage should I be kicking up a fuss ?

Hi

    I guess you could complain at any time you want to but, as you pointed out you are in the 10 day period, so I guess if you do complain BT will point that out to you and ask you to wait.

 

Stick with it you never in the 10 days it may get better.

 

Edit. If it stays low after the 10 days is over then phone up BT and try to resolve low speeds but I would hope that it gets better for you during that time.

 

Edit The BT speedtest is not very good at getting the speeds right i would not go by that.

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MeanMint
Aspiring Expert
911 Views
Message 4 of 13

Re: At what stage should I be kicking up a fuss ?

I would suggest that the speed checkers are wrong as you are getting close to 4MB on Steam which would suggest to me you are getting 40Mbps throughput.

 

Try another speed test sit such as http://www.speedtest.bbmax.co.uk/ and see what your results say then.

http://meanmint.spaces.live.com/
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stuart0870
Aspiring Contributor
875 Views
Message 5 of 13

Re: At what stage should I be kicking up a fuss ?

Thanks for your input, but 3.6MB isn't close to 4MB when I have religiously gotten 4MB dead, as for the speed test, I'll post those results when I get home, but they've never really failed me before.

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Distinguished Sage
868 Views
Message 6 of 13

Re: At what stage should I be kicking up a fuss ?

Can I ask if you're testing this with a wired Ethernet connection or wirelessly?
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stuart0870
Aspiring Contributor
865 Views
Message 7 of 13

Re: At what stage should I be kicking up a fuss ?

Wired, PC is plugged directly into the router.

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Distinguished Sage
858 Views
Message 8 of 13

Re: At what stage should I be kicking up a fuss ?

Have you got the latest firmware on your router?

For the purpose of thoroughness (BT would make you do this anyway) Can you plug in the Openreach modem and home hub and see if the issue is still persistent?
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stuart0870
Aspiring Contributor
853 Views
Message 9 of 13

Re: At what stage should I be kicking up a fuss ?

Yes, latest firmware v1.5.1, I had already come to the decision I had to test using the Open Reach kit, but it's been shoved to the back of a cupboard, under the stairs, since the engineers turned up with it back in June, but I'll dig it out, and plug it direct into the test socket for testing purposes, but given that it's never been taken out of their respective boxes, is there any pre-configuration that I'll need to apply first ?

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Distinguished Sage
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Message 10 of 13

Re: At what stage should I be kicking up a fuss ?

Nah mate should be plug and play 🙂
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