I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I can understand your frustration and I'm sorry the activation of your service has been delayed.
I'd like to take a look to see if I can get a better understanding of what is happening with that order. Please can you send me in your details using the "Contact The Mods" link found in my profile.
Hi @craig_jones80 thanks for taking my call today, I am sorry you weren't contacted yesterday.
The connections team have sent this off to get the order placed on the correct exchange - I will get back to you on Monday as discussed.
I've now left it 24hrs and I've just sumbmitted a new order online order reference vol013-*********************
Hi @craig_jones80 thanks for taking my call there. I'll get back in touch at the start of next week about your broadband, as it'll take the team a few days to get the routing fixed on their end.
You would have the same problem with any other provider (except Virgin) as they all use the Openreach network to supply broadband.
Hi @craig_jones80 thanks for taking my call this evening - as discussed, the network address team has picked this up, and they're getting the routing updated for your broadband. So fingers crossed this won't take much longer to get sorted 🙂