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Aspiring Contributor
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Message 1 of 22

BB Speed Dropped Lower Than Guaranteed Plan

I'm on Fibre 2 with a minimum guaranteed download speed of 46 Mbps.  Until recently it's all been good - performance c50Mbps.  However, the last couple of weeks it's slowed to a consistent level of c16Mbps.  I've run the BT support checker and received the "we can't see your Hub online so we're not able to run a speedtest for you at the moment" message, followed by "We'll need you to get in touch".  I also ran DSL checker and the report said VDSL speed of 75-78Mbps for my number.

I've called 17070 option 2 and it was all silent.

I have a HH5 and the router log is available - looking at it there was a 'blip' restart this morning (I then rebooted the router) but it had been running without interruption since 5th Nov.  The router is running firmware v0.07.08.11237-BT (Fri Nov 23 14:23:53 2018).

What should I do to return to the guaranteed speed?

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Distinguished Sage
Distinguished Sage
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Message 2 of 22

Re: BB Speed Dropped Lower Than Guaranteed Plan

post hub stats  troubleshooting then helpdesk

post the dslchecker results



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Aspiring Contributor
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Message 3 of 22

Re: BB Speed Dropped Lower Than Guaranteed Plan

lowero_0-1586960677682.png

Hub helpdesk ^

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Aspiring Contributor
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Message 4 of 22

Re: BB Speed Dropped Lower Than Guaranteed Plan

lowero_0-1586960785643.png

DSLChecker ^

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Distinguished Sage
Distinguished Sage
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Message 5 of 22

Re: BB Speed Dropped Lower Than Guaranteed Plan

from stats you appear to have a 22mb connection speed on an attainable of 22mb

the username is generic and same for everyone



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Distinguished Sage
Distinguished Sage
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Message 6 of 22

Re: BB Speed Dropped Lower Than Guaranteed Plan

from dslchecker your connection speed is nowhere near your expected range.  have you tried using the test socket with a filter to see if that gives an improved connection?



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Distinguished Sage
Distinguished Sage
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Message 7 of 22

Re: BB Speed Dropped Lower Than Guaranteed Plan

That almost looks like a disconnection on one wire or a faulty NTE.

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Distinguished Sage
Distinguished Sage
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Message 8 of 22

Re: BB Speed Dropped Lower Than Guaranteed Plan

@lowero 

What does your master phone socket look like?

Keith_Beddoe_0-1577035081757.jpeg

 

Keith_Beddoe_1-1577035100602.jpeg

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Contributor
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Message 9 of 22

Re: BB Speed Dropped Lower Than Guaranteed Plan

Why do my posts keep disappearing from this thread?

I was explaining that I have a very similar problem.

For at least the last 5 years my speed has been 70/19 but in the last few says it has dropped to

anything from 38/17 to 48/17

My socket looks like number 2, it used to look like number 6 until an engineer replaced it about 3 months ago.

It's very annoying

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Distinguished Sage
Distinguished Sage
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Message 10 of 22

Re: BB Speed Dropped Lower Than Guaranteed Plan

@Keith_Beddoe  

already posted quiet line test is ok so phone working



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