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gravy1
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Message 1 of 2

BB speed drop

(I have posted this in the BT sport section but realised it needs to be here)

 

My bt sport recordings fail or part record and the picture breaks up. Having done the hh and OR modem reset, changed cables and updated the YV software I checked the BB speed and it is mid 40's with upload speed of 8 on an 80/20 line so that appears to be the problem. Last time my BB dropped from 68 to 52 a neighbours brother (BT employee) reset something (that he said is not supposed to be reset) and my BB went straight back up to the 72mb I had when I first joined, but now it has dwindled again. As http://www.dslchecker.bt.com/ says I should get between 53 and 70mb download and 15 to 20mb upload is there a problem or is this expected speed from now on ?

Far too old and fat to be riding very fast motorcycles...... but I do.
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gravy1
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Message 2 of 2

Re: BB speed drop

on VM, customers get discounts and rebates when service are affected, do BT offer discounts for a 45% reduction in service ? am I entitled to some money back ? 

Far too old and fat to be riding very fast motorcycles...... but I do.
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