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joem
Beginner
1,760 Views
Message 91 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Software version V100R001C01B031SP12_L_B

Just tried it this evening and looks like we are back to square 1

buffering again ... but why ... it was working just fine 24 hours ago ?

 

.................................................................................................

 

OK ... just rebooted the homehub and all seems OK again 

 

The problem seems to be narrowing down to the functionality of the HH3 !

 

Come on BT ... lets get it fixed please !!!!

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Guru
1,755 Views
Message 92 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

That's the latest HomeHub and latest firmware. But sorry you are back to square 1 ... can't think of any more help right now.
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joem
Beginner
1,749 Views
Message 93 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

See edited post above

A reboot of the HH3 seems to have got things going again !

Any ideas what that could be ?
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TrevorC
Contributor
1,732 Views
Message 94 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Hi joem,

 

It's worth reporting to the mods here.  Together we might get a solution.  This is what Dean M wrote a few pages back.

 

Hi folks,

 

We aren't aware of any problems with set top boxes and streaming iPlayer content but if anyone's having this problem please fill out our contact form as linked above and mark it for my attention. Please also attach the following information:

 

- Broadband technology (ADSL/BT Infinity)

- Current speeds along with an up to date, full speedtest from www.speedtester.bt.com (not the beta test)

- Make, model and firmware on your set top box

- Make, model and firmware on your router and whether you are connecting via a wired/wireless connection

- General overview of the issues you are having as well as whether it is affecting any other apps such as Lovefilm, Netflix, ITV/Channel 4 player etc.

 

Please make sure to include all of the above information - once we have enough examples we'll get the problem looked at to see if we can identify any problems on our end.

 

Cheers

Dean BTCare Community Mod
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fancyabrew
Beginner
1,636 Views
Message 95 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

pretty much same as me.  Had no problems AT ALL before I moved to infinity from ADSL.  I also have a Panasonic TV (can't remember model off top of my head)  I get around the 70mb/s on download tests and iplayer works fine on my PC, but iplayer on the TV just buffers.  I'm also suffering from very slow downloads on Sky Anytime+ its very hit and miss but most of the time its really really slow!

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Distinguished Sage
1,634 Views
Message 96 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

as has been posted contact the forum mod team with the details shown in the post above to this link http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators
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TrevorC
Contributor
1,628 Views
Message 97 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Dean McFarland of BT is looking into this problem:  He needs more informaiton from others with this problem as described above. 

 

Reply to him via:   http://bt.custhelp.com/app/contact_email/c/4951 mentioning his name.

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fancyabrew
Beginner
1,600 Views
Message 98 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

ok I'm going to email the mods tomorrow.   I have just done a bit of testing and despite getting 64mb/s on the speedtest iplayer is buffering (iPlayer on my PC is fine) and Sky Anytime+ is really really slow.  When we first got infinity back in May both sky anytime+ and iplayer were really good, now they are both unusable and have been for ages, which is a pain as iplayer and anytime+ are the reason I  got infinity and to be honest its worse than ADSL

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fancyabrew
Beginner
1,565 Views
Message 99 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

I too think it’s a HH3 issue.  Did some testing last night and had some odd results!  First off before we had Infinity (installed in May) everything was fine very reliable, iplayer worked perfectly on my PC and on our Panasonic Viera TX-L32E30B using a Panasonic DY-WL10E-K Wireless USB Adapter, when Infinity was first installed things were also fine for ages (can’t say when things started to get slow) but now things are very hit or miss.

 

Anyway last night (19:30’ish) I tried iPlayer on the telly, loads of buffering unusable, also tried to download something via Sky Anytime+ really slowwwwww.  Tried iplayer streaming on the PC, no issues at all, tired streaming Sky on the PC again no problems.  Then I tried to download from Skygo on my PC, very slow, tried to download from iplayer very slow (56kb/sec), did a download of a large 1.5gb ISO from technet as a test, worked fine (7mb/sec!)

 

About an hour later did the same kind of testing process and everything was fine!  Download from iplayer 1.15Gb file less than 2 mins, skygo download worked fine, very quick, Sky Anytime+ downloading quickly and iplayer on the TV working without buffering.  BUT a few minutes later things were back to really slow again!  So it seems to be a really sporadic issue, but the common factors are that streaming on the PC, both iPlayer and Sky are ALWAYS totally fine, but downloading on iPlayer, skygo, Sky anytime+ and iplayer on the TV can be very intermittent.

 

My exchange code is  WWPOLP it’s a rural exchange in Cornwall (I was the first person in the village to have infinity installed) and as most of the properties in the village are holiday letts I don’t think it’s likely to be a contention issue!

 

IP Profile (did the test when things were really slow)

Best Effort Test:  -provides background information.

 Download speedachieved during the test was - 64.25 Mbps

 For your connection, the acceptable range of speedsis 12 Mbps-77.43 Mbps .

 

Additional Information:

 IP Profile for your line is - 77.43 Mbps

 

Upstream Test:  -provides background information.

Upload speed achieved during the test was - 8.19Mbps

 Additional Information:

 Upstream Rate IP profile on your line is - 20 Mbps

 

HH3 Software version V100R001C01B031SP12_L_B

 

Panasonic Viera TX-L32E30B software version 1.22.0 (connected via Panasonic DY-WL10E-K Wireless USB Adapter)

 

SkyHD Amstrad HD box R004.049.21.00P (connected via Ethernet cable to HH3)

 

PC Win7 connected via Netgear WNA3100 802.11n USB dongle

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Moderator-Retired
1,478 Views
Message 100 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Hi guys, a quick update/observation - we're still looking into this but 3 of the users whose details I've received are using the same TV (Panasonic Viera TX-L32E30B). Have you all double checked with Panasonic to confirm there are no known problems on their end?

Dean
BTCare Community Mod

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